Job Duties:

• Responsible for repairing, modifying, rebuilding and/or debugging of equipment on-site or at customer’s site, working according to technical drawings and other specifications.
• Respects and abides by all applicable customer plant rules, works according to safety rules.
• Provides on-site start-up and commissioning assistance for machinery.
• Upon customer’s request or as required by the circumstances of the job, provides advice to the customer’s personnel on technical issues related to equipment.
• Requests approval from supervisor and/or engineering for any design changes or modifications performed to machines in the field, prior to execution.
• Provides marked-up drawings or sketches of any changes done in the field for the proper update of the machine by Engineering.
• Files weekly expense, activity and service reports according to established rules.
• Performs debugging /assembly/wiring activities, on the floor, as requested by the Supervisor.
• Ensures equipment is delivered to the highest level of quality by dutifully reporting any quality issues observed on equipment either on the floor or at the customer’s site.
• Maintains a constant state of readiness and is able to travel on short notice.
• Assists the Supervisor in maximizing billable hours for the department.
• Provides support to Training and in preparing Training Job aids as required.
• Supports the preparation of machine manuals and other related documentation.
• At the end of a service visit, always recommends machine improvements and parts replacements required for the proper functioning of customer’s equipment.
• Provides over the phone support to customers when required.
• On request from the Supervisor, performs follow-up visits to customers after installation, recommending action plans to improve productivity.
• Represents the company in meetings with the customer installation team and local contractors.
• Supports the Project Manager in their interactions with customers during the Commissioning phase.

Requirements:

• Post-secondary education in mechanical and/or electrical field. Millwright certificate would be an asset.
• Previous experience as a Field Service Technician is preferred.
• Must be able to fluently read mechanical assembly drawings, electrical and pneumatic schematics.
• Strong mechanical and electrical troubleshooting skills.
• Knowledge of problem solving techniques, root cause analysis is an asset.
• Knowledge and Hands-on experience on Allen Bradley, Siemens, ABB
• Excellent communication skills, both oral and in written report format in English.
• Organized, self-disciplined and professional in demeanor.
• Able to travel up to 65-70% of the time.
• Must have a valid passport
• Must be able to travel to the USA and overseas without restrictions
• Must have a valid driver’s license without restrictions
• Must be able to rent a car in any country without restrictions