Responsibilities:

• Travel to hospital and partner sites to perform advanced preventative and corrective maintenance on robotic systems.
• Assemble and iterate prototype units, providing feedback on design, function, and manufacturability.
• Operate robotic devices during clinical demos and trials, supporting customer training and evaluations.
• Troubleshoot and resolve complex mechanical, electrical, and software issues in the field.
• Determines parts, supplies or tools needed to complete service requests.
• Execute and track product validation plans, documenting field test results to support regulatory compliance.
• Submit detailed service reports and communicate field insights to engineering and product teams.
• Mentor junior technicians and contribute to service procedures, training materials, and process improvements

Requirements:

• 3-5 of industry experience - robotics, mechatronic devices, medical devices, assembly and manufacturing - specifically in the medical equipment sector.
• Self-motivated with a strong work ethic and ability to operate independently in the field.
• Valid G-class driver's license and passport, with the ability to travel freely between Canada and the U.S.
• Willing and able to travel frequently to clinical sites across North America, sometimes on short notice.
• Ability to read and interpret mechanical drawings, electrical schematics, or system wiring diagrams
• Solid understanding of workplace safety standards, particularly when working with powered equipment and medical devices.
• Hands-on experience with mechatronic systems, including software updates, firmware flashing, serial interfaces and basic command-line tools.
• Strong analytical and troubleshooting skills with a demonstrated ability to diagnose complex, system-level issues.
• Comfortable communicating with healthcare staff, engineers, and internal stakeholders in both technical and non-technical contexts.
• Proficient with documentation and reporting using Microsoft Office, Google Docs, and Google Sheets.

Bonus Skills:

• Familiarity with regulatory standards such as ISO 13485, IEC 60601 etc.
• Experience working in startup or fast-paced R&D environments with iterative product development cycles.
• Past experience interacting directly with healthcare professionals in a regulated environment.